FAQ

General Questions

What is NIVRA?

NIVRA is a modern fine jewelry brand focused on elegant lab-grown diamond jewelry, engagement rings, bridal pieces, and everyday luxury designs.

Our goal is to offer timeless jewelry with refined design, responsible sourcing, and honest value.

What kind of jewelry does NIVRA sell?

NIVRA offers lab-grown diamond jewelry, including engagement rings, bridal jewelry, rings, earrings, necklaces, bracelets, and everyday fine jewelry pieces.

Product availability may vary depending on the collection.

Is NIVRA jewelry real fine jewelry?

Yes. NIVRA jewelry is created using real fine jewelry materials such as precious metals and lab-grown diamonds, depending on the product.

Each product page will include specific details about the metal, stone, carat weight, and design.

Where is NIVRA based?

NIVRA is an online jewelry brand serving customers through our website. Shipping and service details are provided during checkout and on our policy pages.

Lab-Grown Diamond Questions

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds are real diamonds. They have the same physical, chemical, and optical properties as mined diamonds.

The main difference is origin. Lab-grown diamonds are created in a controlled laboratory environment, while natural diamonds are formed underground.

Are lab-grown diamonds fake?

No. Lab-grown diamonds are not fake.

They are not cubic zirconia, glass, or imitation stones. They are real diamonds created using advanced technology.

Do lab-grown diamonds sparkle like natural diamonds?

Yes. A well-cut lab-grown diamond can have beautiful brilliance and sparkle, just like a mined diamond.

Sparkle depends heavily on cut quality, proportion, polish, and symmetry.

Can people tell the difference between lab-grown and natural diamonds?

Most people cannot tell the difference by looking at the diamond.

Specialized testing equipment is usually required to identify whether a diamond is lab-grown or mined.

Are lab-grown diamonds graded?

Many lab-grown diamonds are graded by independent gemological laboratories. When certification is available for a product, it will be mentioned on the product page.

Are lab-grown diamonds durable?

Yes. Lab-grown diamonds are extremely durable and suitable for everyday wear. They rate 10 on the Mohs hardness scale, the same as mined diamonds.

Do lab-grown diamonds get cloudy over time?

No. A real lab-grown diamond does not become cloudy over time from normal wear.

However, dirt, lotion, oil, and soap buildup can make any diamond look dull. Regular cleaning helps restore sparkle.

Are lab-grown diamonds better than natural diamonds?

“Better” depends on your values and budget.

Lab-grown diamonds are often chosen for their beauty, value, and modern sourcing. Natural diamonds are often chosen for tradition and rarity. NIVRA focuses on lab-grown diamonds because they offer real diamond beauty with strong value and transparency.

Do lab-grown diamonds have resale value?

Lab-grown diamonds may have resale value, but jewelry should not be purchased as a guaranteed investment.

Resale value can vary based on market conditions, quality, certification, brand, and demand.

Engagement Ring Questions

Can I use a lab-grown diamond for an engagement ring?

Yes. Lab-grown diamonds are an excellent choice for engagement rings because they are real, durable, beautiful, and suitable for everyday wear.

What diamond shape should I choose?

The best diamond shape depends on personal style.

Round diamonds are classic and brilliant.
Oval diamonds feel elegant and elongated.
Emerald cuts feel refined and timeless.
Pear and marquise shapes feel unique and graceful.
Cushion, princess, radiant, and other shapes each offer their own look.

Choose the shape that feels most like you.

What is the most important diamond quality?

Cut is usually the most important factor for sparkle.

A beautifully cut diamond can appear brighter and more lively than a poorly cut diamond with higher color or clarity grades.

What carat size should I choose?

Carat size depends on your budget, finger size, preferred style, and setting.

A smaller well-cut diamond can look more elegant than a larger diamond with poor proportions. NIVRA recommends choosing balance over size alone.

Do you offer wedding bands?

NIVRA may offer wedding bands and bridal stacking options depending on the collection. Please check our Bridal or Wedding Band collection for current availability.

Can I stack NIVRA rings?

Yes. Many NIVRA rings are designed to be worn alone or stacked. Product photos and descriptions can help show whether a ring is suitable for stacking.

Materials & Care Questions

What metals does NIVRA use?

NIVRA jewelry may be available in metals such as sterling silver, gold, white gold, yellow gold, rose gold, or other precious metal options depending on the product.

Please review each product page for exact metal details.

How should I care for my NIVRA jewelry?

To keep your jewelry looking beautiful:

Remove jewelry before swimming, showering, or heavy cleaning.
Avoid direct contact with harsh chemicals, perfumes, and lotions.
Store pieces separately to prevent scratching.
Clean gently with a soft cloth.
For diamond jewelry, use mild soap, warm water, and a soft brush when needed.

Can I wear my jewelry every day?

Many NIVRA pieces are designed for everyday wear, but care is still important.

Even fine jewelry can scratch, bend, or loosen if worn during heavy activity, workouts, cleaning, or sleeping.

Can I shower with my jewelry?

We recommend removing jewelry before showering.

Soap, shampoo, and minerals can build up over time and reduce shine. Removing your jewelry helps preserve its finish and brilliance.

Can I sleep in my jewelry?

We recommend removing jewelry before sleeping.

Sleeping in jewelry can cause bending, snagging, pressure on settings, or unnecessary wear over time.

How do I clean my lab-grown diamond ring?

Use warm water, mild dish soap, and a soft toothbrush. Gently clean around the diamond and setting, then rinse and dry with a soft lint-free cloth.

Avoid harsh chemicals or abrasive cleaners.

Orders & Shipping Questions

How long does it take to process my order?

Processing time depends on the product. Ready-to-ship items may process faster, while made-to-order or customized jewelry may take longer.

Please check the product page and checkout details for estimated processing times.

Do you offer free shipping?

Shipping options, rates, and promotions may vary. Current shipping details will be shown at checkout.

Do you ship internationally?

International shipping availability may vary. Please check the shipping options at checkout or contact NIVRA support before placing an international order.

Will my order be insured during shipping?

For higher-value jewelry, insured shipping may be used depending on the order value and shipping method. Details may vary by order.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be provided by email when available.

What if my package is lost or delayed?

If your package appears delayed or lost, please contact us as soon as possible. We will help review the tracking information and guide you through the next steps.

Returns & Exchanges Questions

What is your return policy?

Return eligibility depends on the item type and condition.

Please review our Return Policy page for full details before purchasing.

Can I return customized or made-to-order jewelry?

Customized, engraved, resized, or made-to-order jewelry may not be eligible for return unless there is a manufacturing issue.

Please review the product page and return policy before placing your order.

Can I exchange my ring size?

Ring size exchange or resizing options may depend on the design, metal, and order type.

Please contact NIVRA support with your order details so we can review available options.

What condition must the item be in for a return?

Returned jewelry must typically be unused, unworn, undamaged, and returned with original packaging and documentation when applicable.

Items showing wear, damage, alteration, or missing parts may not be accepted.

Customization Questions

Do you offer custom jewelry?

Custom or semi-custom options may be available depending on the product and collection.

Please contact NIVRA support with your request, including diamond shape, carat size, metal preference, and design inspiration.

Can I choose a different diamond shape?

Some designs may be available with different diamond shapes. Availability depends on the setting and product.

Can I choose white gold, yellow gold, or rose gold?

Some NIVRA designs may be available in multiple metal colors. Please check the product options on the product page.

Do you offer engraving?

Engraving may be available on select pieces. If available, it will be shown as an option on the product page.

Can I request a specific carat size?

For some designs, yes. Carat options may be available depending on the product and diamond availability.

Warranty & Quality Questions

Does NIVRA offer a warranty?

Warranty coverage may vary by product. Please review our Warranty Policy for details.

A typical warranty may cover manufacturing defects but does not usually cover normal wear, accidental damage, loss, theft, improper care, or third-party repairs.

What is considered a manufacturing defect?

A manufacturing defect may include an issue related to craftsmanship or production that is present under normal use.

Damage caused by impact, bending, improper care, chemicals, or everyday wear is usually not considered a manufacturing defect.

What should I do if a stone becomes loose?

Stop wearing the jewelry immediately and contact NIVRA support.

Continuing to wear jewelry with a loose stone can increase the risk of stone loss.

Can another jeweler repair my NIVRA jewelry?

We recommend contacting NIVRA before taking your jewelry to another jeweler.

Third-party repairs or alterations may affect warranty eligibility.

Contact Questions

How can I contact NIVRA?

You can contact NIVRA through our website contact form or customer support email listed on our Contact page.

What information should I include when contacting support?

Please include your name, order number, product name, photos if relevant, and a clear description of your question or issue.

This helps us assist you faster.